Coaching, Training & Seminar Topics

Conflict Management and Problem Solving

Techniques for diffusing explosive situations, managing the situation and solving the problem

Customer Service and Satisfaction

Developing the right mind set and skills for dealing with day-to-day customer interactions

Supervision Basics

 Building positive working relationships using interpersonal skills, effective communications, clear expectations and demonstrating respect in ways that generate better results

Managing People

Developing the fundamental skills for managing people and the results they must achieve

Effective Delegation

Getting the job done through the efforts of others by developing and implementing structure through the use of productive coaching techniques and skills 

Selling Skills: Basics for Success

Learning and implementing the steps of the buying/selling process to increase your sales

Handling Customer Objections

Proven techniques for smoking out and overcoming buying objections and the adversarial environment they have the potential create

Effective Questioning Skills

Creating interest in your offerings while uncovering the real issues (primary interest and dominate buying motives) which effects the prospect’s decision of conducting business with you

It’s Who You Know

Strategies, techniques and skills for establishing and developing relationships to the level where they generate continuous referrals for new business, information and opportunities

Marketing Your Ideas

Effective methods for marketing intangible products and services

Strategic Selling to Decision Makers

Learning the complex selling cycle for selling to multiple decision makers

Hiring Successful Sales People: Tools and Methods

Interviewing questions and skills, identifying desirable and prerequisite qualities for sales people using aptitude testing for screening

Conducting Effective Meetings

Developing, structuring and running business meetings that get results in less time.

Presentation Fundamentals

Creating and delivering presentations using the fundamentals;  composing your message, delivering and interacting with audience and dealing with stage fright and much more

Improving Performance in Group Presentations

Critically important presentations require a higher level of performance.  Take your effectiveness to the next level by honing your delivery skills, structuring your message to generate desired results, motivating your audience, responding to questions, and other important skills

Goal Setting Skills

Understanding the power, joy and benefits of setting goals by starting and implementing the process

Mission and Vision Statements of Purpose

Developing a mission and vision that fosters commitment, generates enthusiasm, establishes direction and guides decision making

Team Building

Building inter-department and intra-department working relationships and communications

Developing Successful Attitudes

Changing behaviors, habits and thinking to assist individuals in developing positive and winning attitudes

Team Problem Solving using CAT

Using a proven and structured system to gain commitment and involve those responsible for implementing business solutions for improved results

Empowering Employees for Better Decisions

The 4 phases of our career and how to stay in the productive stage using specific techniques

Professional Skills Enhancement

Providing participants with an interactive and safe environment to develop communication, listening, interpersonal and memory techniques and skills while stepping out of their comfort zone

Time and Organizational Management Skills

Principles, techniques skills and disciplines for effective managing your time and yourself.

Managing Worry and Stress 

Gaining better control of yourself and establishing habits, systems and structure so outside influences won't constantly affect you in negative and counterproductive ways.  

BDS: Business Development Solutions

Wes Holsapple, II ♦ wes@bdsinstitute.com ♦ ©Copyright 2009